On the 11th, Wacoal Holdings President Masaaki Yajima emphasized that the use of fitting rooms would continue to be limited to women, in response to the customer service guidelines for sales floor announced by subsidiary Wacoal in August that caused anxiety among women. Our first priority is to ensure the safety of customers and those involved in sales.” This was explained at a financial results press conference held in Kyoto.

The guidelines outline policies for dealing with problems faced by the elderly, people with disabilities, and LGBTQ (sexual minorities) people at the sales floor, so that everyone can shop comfortably.

“If there is a fitting room that anyone can use regardless of gender, we will show you around,” the statement read, leading to widespread speculation on social networking sites (SNS) that male customers would also be able to try on women’s underwear. According to Wacoal, the idea was to guide men to fitting rooms that are also available to men in other departments within department stores, for example.

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