Taiwan University rushed into Hualien immediately and dispatched operational base vehicles and engineering personnel to support local communications and ensure smooth communication between the public and police, fire and disaster relief personnel. (Photo provided by Taiwan University)
A strong earthquake with a magnitude of 7.2 occurred in Hualien this morning (4/3). The magnitude was second only to the 921 earthquake 25 years ago. The magnitude of the earthquake in Hualien city reached magnitude 6 this time, and almost all other counties and cities were above magnitude 4. Diniu The strong shaking across the mountain was clearly felt by people across Taiwan, and aftershocks continued.
NCC stated that due to the earthquake, power transmission was interrupted, affecting the normal operation of base stations, mainly in Hualien, Yilan, New Taipei and other places. A total of 172 base stations in Taiwan were affected by the Hualien earthquake. Among them, Chunghwa Telecom had 125 base stations damaged, followed by Taiwan Mobile with 33 sporadic base stations, and Far EasTone with 14 sporadic base stations.
In order to ensure that Taiwan’s communications remain in normal operation, the NCC has asked the three major telecom operators to make full efforts to repair the problem as soon as possible. It is expected that all repairs will be completed as soon as today.
Regarding the base stations affected by the strong earthquake, some people reported that mobile phone signals were unstable and could not receive signals. In response, the three major telecom operators said that they were undergoing comprehensive repairs and asked the affected people to wait patiently for the time being.
Taiwan Mobile stated that the main area affected by the base station is Hualien, and some areas in New Taipei are also affected, and are currently undergoing comprehensive repairs. This morning, more than 500 manpower was immediately deployed to conduct equipment inspections and provide mobile communication services and assistance. Major computer rooms in Taiwan are operating normally, a few base stations were affected by power outages, and sporadic base stations were damaged by earthquakes.
In response to the power failure, Taiwan will urgently transport relevant generators and continue to monitor the communication situation in the area. If communication congestion occurs, additional mobile vehicles will be dispatched to support local communications.
Far EasTone pointed out that 14 base stations in Hualien were affected this time. After the strong earthquake occurred this morning, the company immediately launched emergency response operations and deployed hundreds of engineers to conduct inventory of base stations, computer rooms and equipment in various locations; prepare mobile communications The vehicle can move to the disaster area to support communications; it can also conduct background network traffic observation, troubleshooting and other operations to ensure that communications are unimpeded.
In addition, all Far EasTone base stations in Taiwan have backup power supplies, and the main computer rooms are operating normally. A small number of base stations are temporarily inoperable as the backup power supply gradually runs out. They can resume operations immediately after Taipower restores power.
Updated 15:12
Chunghwa Telecom stated that a total of 125 base stations were affected by this strong earthquake, mainly due to interruption of transmission circuits or exhaustion of backup power. Some base stations have resumed normal operation. As of 1:30 p.m., only 37 base stations were left. It is located in a difficult-to-rescue area and has not yet been repaired. For the most severely affected Hualien area, mobile vehicle base stations have been dispatched to provide emergency support.
In response to reports from some people in Taipei that the mobile phone network signal was unstable in the morning, Chunghwa Telecom explained that after the strong earthquake, the company not only made every effort to repair and restore communications to people in the disaster-stricken areas as soon as possible, but also to support the communication needs of people in the disaster-stricken areas, some northern areas The traffic was diverted to the central and southern system. The diversion process caused temporary instability in the mobile phone network signal. After the switch, the customer communication service has returned to normal.
Updated at 18:30
Far EasTone issued the latest response to the emergency repair progress. As of 6 o’clock tonight, only 14 base stations in the severely affected areas of Hualien have not yet been repaired. Mobile signal vehicles have been urgently dispatched to support the communication needs of the local people. Far EasTone has also set up “Care Service Stations” in six Hualien stores (Hualien Zhongzheng, Hualien Ji’an, Hualien Zhongshan, Ji’an Zhonghua, Hualien Yuli, Hualien Zhonghua stores) and the Chung Hwa Elementary School Student Activity Center. It is free for all Far EasTone users. Charging, making emergency calls, borrowing mobile power supplies, spare mobile phones, transmission lines and other communication equipment; free drinks, mineral water and other drinks are provided on site.
In addition, the six local FarEasTone stores in Hualien also provide users in the disaster area with free card replacement/replacement, skip the queue and priority processing services, etc., to do their part for the users in the disaster area. Far EasTone stated that if users have difficulty receiving signals due to an earthquake, Far EasTone will handle the matter in accordance with the service contract and provide monthly fee deductions or telecommunications services of equivalent value based on the actual impact. If there are special circumstances, Far EasTone will also provide assistance on a case-by-case basis. .
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